It was designed for staff and volunteers of not-for-profit organisations, such as neighbourhood house staff, home-care workers, receptionists and volunteers at local parishes. Aiming to ensure the best and safest outcome for workers or volunteers and for service users, this session explores:

• What are challenging behaviours?
• Strategies for organisations and for individuals to minimise these behaviours
• Key skills to use when dealing with service users
• Specific ideas for dealing effectively with common challenging behaviours
• Opportunity for group members to raise their own ideas and dilemmas

This training has been presented successfully in the following formats:

• As a structured formal presentation to sixty people
• As a smaller informal group, combining structured segments with group discussion. This allowed strategies to be explored and tailored specifically for that organisation.

This is a three hour interactive session that was developed to meet the needs of a wide range of staff in the community health sector.  The session aims to:

• Highlight the importance of staff well-being and self care in the workplace.
• Encourage and normalise staff identifying and accessing the support they need in the face of difficult and challenging clients and behaviours.
• Support and encourage staff to thrive, not just survive.

This session includes:

• Individual, team and organisational strategies for improving and maintaining staff self care and well-being.
• A specific self monitoring tool and ways to use this in the workplace.
• Opportunity to discuss examples arising in the workplace.

A one hour session presenting theory about change, how people respond to change and linking this with practical examples of how this would look in the workplace. This session was originally developed for a community health centre and was presented to all staff, prior to a major redevelopment of the service.

This session is one that I deliver in modified forms to the groups or individuals that I supervise or in other venues as requested. It is based on a structured 24 hour training program “Orientation to the Alcohol and Other Drugs Sector” that I developed and presented to disability workers doing a Certificate IV in Health and Community Studies at Box Hill TAFE.

This session has been developed specifically for those staff who are not welfare professionals but who have regular dealings with complex client groups in the course of their role. Examples of these roles include reception staff in community health services, needle syringe program staff and tutors.

This is a 90 minute session which explores ways for these staff to support service users within the boundaries of their roles and offers opportunity to discuss particular examples from their own workplaces.

This is a 90 minute session which focuses on the stresses and new challenges of the first year of working in the welfare field. This session names and normalises some of the common challenges for workers in their early years. I then outline some of the strategies that can help during this period, including developing solid work/home boundaries, positive self care routines and techniques to monitor your own stress levels.  This session provides both concrete information and the opportunity to explore the experience of those attending this session and to work towards thriving, not just surviving.

This is an interactive 90 minute session which was developed specifically for case managers.  

It looks at individual, team and organisational strategies for improving and maintaining staff self care and well-being and a specific self monitoring tool and ways to use this in the workplace. 

This session explores strategies for boundary setting within the context of complex case management.